Frequently asked questions

No. BestWebby charges only a flat monthly or annual subscription fee. All payment processing fees are between you and your payment gateway (Stripe, Razorpay, etc.) — we never take a percentage of your sales.

We notify you when you're approaching your plan limits and suggest upgrading. We never cut off your store mid-month — you have a full grace period to upgrade before any limits are enforced.

Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing cycle. No penalties or cancellation fees.

Yes — all paid plans include a 14-day free trial. No credit card is required to start.

You pay for 12 months upfront at a discounted rate (approximately 20% off). Your subscription renews annually unless cancelled before the renewal date.

Yes, on a case-by-case basis. Email [email protected] with your organization details, and we'll review within 3 business days.

Monthly plans cancel at the end of the current billing period. Annual plans are refundable within the first 30 days. After 30 days, no refunds are issued for annual plans.

Never. BestWebby is middleware — you connect your own payment gateway and all customer payments flow directly to your account. BestWebby only collects your subscription fee.

Stripe (US, UK, EU, CA, AU and 40+ more), Razorpay (India), Flutterwave (Africa), Paystack (Nigeria, Ghana, Kenya, SA), PayPal (global), Klarna (BNPL), Clearpay (BNPL). More gateways are added regularly.

Connect your local gateway (Razorpay for India, Flutterwave/Paystack for Africa, etc.). Your customer payments flow through your local gateway. BestWebby subscription fees are collected separately via Stripe or PayPal.

Yes — Klarna and Clearpay are supported for orders over £50/€50/$50. The 'Pay in 3' widget appears on product pages and checkout automatically once connected.

BestWebby uses Stripe Subscriptions to manage recurring billing. When a customer subscribes to a product, charges happen automatically on their billing date. You see MRR, churn, and active subscriber counts in your analytics dashboard.

Growth plans and above include access to all 63 marketplace connectors. You can connect as many simultaneously as your catalog supports.

Yes. When you update a product in BestWebby, the change propagates to all connected channels within 60 seconds. When an order comes in from any marketplace, it lands in your unified order inbox and inventory decrements immediately.

Yes. Our Shopify import tool migrates your full product catalog, customer list, and order history. Average migration time is under 30 minutes. Your Shopify store remains live during migration — no downtime.

Yes. The Amazon connector supports both FBA and FBM. Inventory for FBA products is tracked separately from your own warehouse stock.

No. All 32 AI engines activate automatically when you register. They read your product catalog, order history, and business settings — then go to work. You can adjust parameters, but you don't have to.

It adjusts your product prices in real time based on demand signals, competitor pricing, time of day, local weather, events, and visitor behavior — within the floor and ceiling prices you set. You stay in control; the engine optimizes within your rules.

The Autonomous Business Agent can take pre-approved actions (price adjustments within your set range, accept orders, send templated responses). For anything outside your defined rules, it escalates to you for manual approval.

No. Your merchant data and customer data are never used to train shared AI models. The AI engines are trained on commerce-specific datasets, not on your business's private data.

Any iPad, Android tablet, or web browser. For card payments, BestWebby integrates with Stripe Terminal — you can register readers directly from the POS interface, no Stripe Dashboard required.

Yes. BestWebby POS operates offline using Stripe Terminal's offline mode. Transactions queue locally and sync automatically when connectivity is restored.

Yes. Each cashier clocks in with a personal PIN. Every sale is attributed to the cashier. You get end-of-day performance reports per employee and can identify discrepancies in cash reconciliation.

Yes — on Scale and Enterprise plans. Each location has its own inventory pool, POS sessions, and reports. Inventory deducts from the correct location on every sale.

SOC 2 Type II audit is scheduled for Q4 2026. All required controls are implemented. We'll publish the report once the formal audit is complete.

Yes. BestWebby is fully GDPR compliant. A Data Processing Agreement (DPA) is available at /legal/dpa. Enterprise customers can request a signed DPA for their records.

Data is stored on AWS in EU-West (Frankfurt) and US-East (Virginia) regions, depending on your location. All data is encrypted at rest and in transit.

Email [email protected] with a detailed description. We acknowledge all reports within 24 hours and aim to resolve valid vulnerabilities within 30 days.

Most merchants are fully set up within a day — storefront live, products imported, payment gateway connected, and first marketplace synced. If migrating from Shopify, catalog import typically takes under 30 minutes.

No. BestWebby is designed for merchants, not developers. All features are configurable through the dashboard interface. Technical documentation is available for developers who want to extend the platform via the API.

All plans include email support. Scale and Enterprise plans include priority support with faster response SLAs. Enterprise includes a dedicated account manager.