Learn BestWebby, one screen at a time

Your daily briefing and everything that needs you, in priority order.

Lesson coming Getting Started with BestWebby

Revenue, orders, activity feed, and key metrics at a glance.

Lesson coming Analytics

Restocks, win-backs, and drafted replies to review and approve.

Lesson coming Approvals and Limits

Everything that needs your attention, in one feed.

Lesson coming Notifications

A graded score of how your store is performing.

Lesson coming Shop Health

Guides, contact support, and account help.

Lesson coming Getting Help

Product and developer documentation.

Lesson coming Getting Started with BestWebby

Ask BestWebby for help, follow your requests, and vote on the feature board.

Lesson coming Getting Help

Tell us what the product is missing. Private to your store, and we reply.

Lesson coming Getting Help

View, fulfil, and refund customer orders.

Lesson Orders and Shipping

Bookable services, staff calendars, deposits and reminders.

Lesson coming Appointments

Track made-to-order requests, quote a price and turn a request into an order.

Lesson coming Custom Orders

Recurring orders and plan billing.

Lesson coming Subscriptions & Subscribe-and-Save

Recurring purchase authorizations shopping apps hold against your store.

Lesson coming Standing Intents

Recover carts that never checked out.

Lesson coming Segments and Flows

Process returns, refunds, and exchanges.

Lesson Orders and Shipping

e-Transfers waiting for you to confirm they arrived in your bank.

Lesson Accept Interac e-Transfer

Track outbound shipments and labels.

Lesson coming Orders and Shipping

Upsells and flows after checkout.

Lesson coming Post-Purchase

Manage chargebacks and payment disputes.

Lesson Disputes

Carriers, rates, and shipping zones.

Lesson Orders and Shipping

Post surplus stock for other stores, or source theirs.

Lesson coming Micro-Fulfilment

Find stock other stores hold near a city.

Lesson coming Micro-Fulfilment

Keep your retail and wholesale partners on file, and record shipments by hand.

Lesson coming Distribution

Monitor supply-chain risk and flow.

Lesson coming Supply Chain

Create and manage your product catalog.

Lesson Managing Products

Curated sets of products with their own page on your store, picked by hand or filled by rules.

Lesson coming Collections

Stock levels across locations.

Lesson Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock

Group products into bundles and kits.

Lesson coming Bundles

Restock from suppliers with POs.

Lesson coming Purchase Orders and Suppliers

Manage suppliers and lead times.

Lesson coming Purchase Orders and Suppliers

Send faulty stock back and track the credit owed.

Lesson coming Purchase Orders and Suppliers

Automated and tiered pricing.

Lesson coming Promotions and Discount Codes

Origin, ingredients, certifications, and sustainability.

Lesson coming Product Insights

What shoppers reading your store in French still see in English, and French drafts of your product text to review and approve.

Lesson coming French for Quebec (Bill 96)

Size charts, Will it fit me? on clothing and made-to-measure orders: shoppers measure themselves with their own camera.

Lesson coming Fit Studio

Freeze, notify, and report on recalls.

Lesson coming Regulatory Radar

Issue and track digital license keys.

Lesson coming License Keys

Sell and redeem store gift cards.

Lesson coming Gift Cards

Profiles, history, and lifetime value.

Lesson coming Customers

Leads, scoring, and the deal pipeline through to quote.

Lesson coming Sales OS

Provision, assign, and monitor field and tele sales reps.

Lesson coming Sales OS

Tele-sales agent console: screen-pop, dial, and disposition.

Lesson coming Sales OS

Group customers for targeting.

Lesson Segments and Flows

Customer conversations and support.

Lesson Inbox

Questions your storefront chat could not answer, and live conversations.

Lesson coming Chat

Resolution rate and time-to-resolve across support.

Lesson coming Inbox

Moderate and respond to reviews.

Lesson coming Review Requests

Ask buyers to leave reviews.

Lesson Review Requests

Points, tiers, and rewards.

Lesson coming Loyalty Points and the VIP Club

Perks for your best customers.

Lesson coming Loyalty Points and the VIP Club

Back-in-stock and launch waitlists.

Lesson coming Back-in-Stock Waitlist

Gift registries you set up for your customers.

Lesson coming Gift Registry

Automatic and code promotions: percentage, fixed amount, buy-one-get-one, volume tiers and shipping offers.

Lesson Promotions and Discount Codes

Older discount codes created before Promotions — kept reachable so existing codes can still be seen and managed.

Lesson coming Promotions and Discount Codes

Email newsletters and promotions to customers who agreed to hear from you, all of them or a segment, now or scheduled.

Lesson coming Email Campaigns

Browser notifications to subscribed shoppers, and a notice when their order ships.

Lesson coming Push Notifications

Send text-message campaigns — with consent and opt-out built in.

Lesson coming Phone Numbers, Calls and Text Messages

Invite store visitors onto your mailing list, with the consent wording, time and source recorded.

Lesson Sign-up Pop-up

Sends, opens, clicks and revenue for each email campaign, text broadcast and automation.

Lesson coming Deliverability

Publish your catalog to Google, Meta, and TikTok shopping.

Lesson coming Product Feeds

Build automated customer journeys with email, SMS, and timing. Replaces the legacy Automation page.

Lesson Segments and Flows

Older trigger-based email sequences created before Flows — kept reachable so existing ones can still be seen and managed.

Lesson coming Email Sequences (Legacy)

Schedule step-down markdowns for slow, aging, or overstocked stock — with a hard price floor.

Lesson coming Clearance & Markdown Scheduler

Run an affiliate program.

Lesson coming Affiliates

Customer referral rewards.

Lesson coming Referrals

Publish content and SEO articles.

Lesson coming Blog Posts and the Content Calendar

Schedule and publish to social.

Lesson coming Social Media

Category trends and competitor digests, synthesized weekly from live search.

Lesson coming Market Intel

Product-finder and lead-gen quizzes.

Lesson coming Quizzes

Feedback and lead-gen surveys — collect answers with no scoring.

Lesson coming Surveys

Request flyers, signage and other physical print jobs — a team member follows up with a quote.

Lesson coming Printing & Physical Services

Your storefronts, pages, and themes.

Lesson Pages, Menus and Redirects

Describe your shop in plain language and get a designed storefront: brand colour, type, layout and copy, in minutes.

Lesson Storefront Generator

Storefront theme: brand colour, corners, and type.

Lesson Getting Started with BestWebby

In-person point of sale.

Lesson coming Point of Sale

Cash-drawer shifts: opening float, closing count, over or short.

Lesson coming Point of Sale

Clock in and out, breaks and time-off requests for your team.

Lesson coming HR & Timesheets

Connect other sales channels: bring their orders in and keep their stock in step.

Lesson coming Sell Everywhere

B2B catalogs and price lists.

Lesson coming B2B

Company accounts, price lists, net terms, and draft orders.

Lesson coming B2B

Host live shopping broadcasts.

Lesson coming Live Studio

Locations, location prices, royalty statements and your store locator.

Lesson coming Franchise

3D and AR files for your products, and your showroom page.

Lesson coming AR Showroom

Run timed product auctions.

Lesson coming Auctions

Time-boxed limited offers.

Lesson coming Flash Sales

Sell from your own supplier and affiliate accounts when a search comes up short.

Lesson coming Network Search

Answer inbound calls automatically, and place outbound calls for order follow-ups, appointment reminders and win-backs.

Lesson coming Phone Numbers, Calls and Text Messages

Turn on chat for shoppers on your storefront, and manage what it knows.

Lesson coming Chat

Make-an-offer and supplier counter-offers.

Lesson coming Offers & Negotiation

Offers, suppliers and quote requests between participating stores.

Lesson coming Buying Network

Invite-only supplier↔reseller links, catalog sharing and order allocations — a different relationship than the buying network above.

Lesson coming Reseller Network

Sales, traffic, and conversion reports.

Lesson coming Analytics

Visits, orders and revenue from shoppers sent by shopping assistants and shopping agents.

Lesson coming Insights

Webcam-based attention tracking for a storefront preview — processed locally in your browser, never sent to our servers.

Lesson coming Insights

Review what your automations proposed or did, approve what is waiting, and set their limits.

Lesson coming Approvals and Limits

Health score, board report, cash outlook, restock suggestions and keyword ideas.

Lesson coming Insights

See how you compare against the network.

Lesson coming Analytics

Suggested product bundles based on what customers actually buy together.

Lesson coming Insights

Per-order return-risk scoring, with the reasons and a preventive action for each.

Lesson coming Insights

Ask what a price, stock or launch change might do, answered from your recent sales.

Lesson coming Insights

Spot and win back customers at risk of leaving.

Lesson coming Analytics

Cohort retention analysis.

Lesson coming Analytics

Track competitor pricing and moves.

Lesson coming Market Intel

Review and block risky orders.

Lesson coming Fraud Protection and Blocked Visitors

Check products for trademark and IP risks.

Lesson coming Brand Protection

Track public mentions of your brand, products and competitors.

Lesson coming Social Listening

Run everyday tasks by typing a command.

Lesson coming Operator

Estimate shipping emissions per order.

Lesson coming Carbon

Your plan, invoices, and payment method.

Lesson coming Billing and Your Plan

Your Best Webby invoices — download or pay online.

Lesson coming Billing and Your Plan

Build custom quotes that convert to invoices.

Lesson coming Quotes and Customer Invoices

Ledger, reports, and accounting exports.

Lesson coming Accounting

Tax rates and collection rules.

Lesson Getting Started with BestWebby

Staff records, timesheets, time off and payroll exports for your payroll provider.

Lesson coming HR & Timesheets

Store details and integrations.

Lesson Getting Started with BestWebby

Announcement bar, vacation mode, and shop policies.

Lesson Going Live

The currency your store charges and displays prices in.

Lesson Storefront Prices

Stores, warehouses, and pickup points — and stock by location.

Lesson Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock

Locations, registers and card readers for the till.

Lesson coming Point of Sale

Stop a specific visitor reaching your store — by IP, email, phone or device.

Lesson coming Fraud Protection and Blocked Visitors

Connect a WhatsApp number for customer chats.

Lesson coming Inbox

The numbers your store texts and calls from, and the Phone & SMS credit that pays for them.

Lesson coming Phone Numbers, Calls and Text Messages

Prepaid credit for numbers, calls and texts: balance, prices, usage and top-ups.

Lesson coming Phone Numbers, Calls and Text Messages

Prepaid balance for Image Studio’s generated lifestyle scenes and A/B variants.

Lesson coming Image Studio

Branded mailboxes on your own domain — set up hosting, DNS, and addresses.

Lesson coming Custom Domains and Branded Email

Preview and brand the transactional emails your store sends — order confirmations, shipping notices, and more.

Lesson coming Email Design

Author the public knowledge base your customers see.

Lesson coming Help Center

Invite members and set roles.

Lesson coming Getting Started with BestWebby

Connect and verify custom domains.

Lesson Custom Domains and Branded Email

Create keys for the API.

Lesson coming API Reference

Integrations that can act on your store, and what each one may do.

Lesson coming Apps

Subscribe to platform events.

Lesson coming API Reference

Who did what, and when.

Lesson coming Audit Log

Policies and legal documents.

Lesson Going Live

Public recall notices matched to your catalog.

Lesson coming Regulatory Radar