BestWebby Academy

Learn BestWebby, one screen at a time

Short narrated lessons drawn from the real dashboard, with English and French captions. Follow the path from sign-up to your first sale, or look up any feature in the library. Lessons play in your dashboard once you sign in, under Help → Academy, for everyone on your team. Module 1 and Module 14 are open here for anyone to watch.

The onboarding path

93 modules: build your store, then run it

Modules 1 to 11 take you from sign-up to your first sale. Modules 12 to 20 teach the till, French for Québec, Fit Studio, trade buyers, email, recurring revenue, stock, your day on Home and your numbers. Modules 21 to 93 take the rest of the dashboard one area at a time, from help and billing to bookings, channels, partners and your market. Each lesson runs two to four minutes, about 296 minutes in all.

01
From sign-up to your first product
Create your account, with a registration document or as a sole trader, confirm your billing email, activate your plan, check your store details and add a first product.
Getting Started with BestWebby Billing and Your Plan Managing Products
Watch the sample · 3:58
02
Set up your store
Your get-started checklist, your store currency, set from your country, your first site on a bestwebby.com address or a domain you own, your shop policies, tax, and the address you ship from.
Getting Started with BestWebby Storefront Prices Going Live Orders and Shipping
Log in to watch · 3:43
03
Your products in depth
Categories, photos and the media library with its images and videos, sizes and colours as variants, stock, and importing a catalogue from a product spreadsheet: a template, a check of every row and a review before anything is saved.
Managing Products Migrating from Shopify to BestWebby
Log in to watch · 3:37
04
Theme and brand
A design brief, a generated storefront and logo, your theme, and the page builder basics.
Storefront Generator Pages, Menus and Redirects
Log in to watch · 2:06
05
Edit your pages
Building pages from sections, drafts and publishing, maps and players with the Embed section, featured products, collections, articles, slideshows, maps and videos, pages in more than one language, header and footer menus, and the policy pages every store shows.
Pages, Menus and Redirects Going Live
Log in to watch · 3:52
06
Connect your domain
Your setup address, finding a domain, connecting one you own with two DNS records, the certificate, and moving your store onto it.
Custom Domains and Branded Email
Log in to watch · 2:05
07
Take payments
Connecting your own Stripe account and getting payouts switched on, Interac e-Transfer for Canadian shoppers, automatic tax with Stripe Tax, with every paid order and refund recorded there, and tax categories for products taxed differently, with category rates on your own tax rules.
Getting Started with BestWebby Accept Interac e-Transfer Orders and Shipping Managing Products
Log in to watch · 3:46
08
Shipping
Zones and rates, labels through your own EasyPost account for one order or many, local delivery, and in-store pickup with collection codes.
Orders and Shipping Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock
Log in to watch · 3:39
09
Go live
Previewing your store, the checks before it goes live, switching the site on, naming the person in charge of personal information, and giving a customer a copy of their data.
Going Live Privacy and Quebec Law 25
Log in to watch · 2:48
10
From first order to refund
Working an order to delivery, draft orders with a payment link, answering the customer, return parcels you can follow, returns with each item sent where it belongs, exchanges, refunds by card and by Interac e-Transfer, and disputes.
Orders and Shipping Inbox Accept Interac e-Transfer Disputes
Log in to watch · 3:55
11
Grow
Promotions, customer segments and flows, branches on opens and clicks, testing a flow and reading its report, flows that start when someone joins a segment, review requests, and the sign-up pop-up for your mailing list.
Promotions and Discount Codes Segments and Flows Review Requests Sign-up Pop-up Loyalty Points and the VIP Club
Log in to watch · 3:34
12
Sell in person
Set up the till and card readers, sign cashiers in with a PIN, take a sale with split payment, Interac debit on the reader, shipping a sale to the customer, returns at the till and where the returned items go, and closing the drawer.
Point of Sale HR & Timesheets
Log in to watch · 3:50
13
Sell in French for Québec
French as the store language, what is translated for you, the French readiness check, approving French drafts of your product text, and the QST alert.
Selling in French French for Quebec (Bill 96) Selling to Québec
Log in to watch · 2:23
14
Clothing that fits
Will it fit me? on clothing, size charts from your own sizing, how shoppers measure themselves privately, and made-to-measure orders.
Fit Studio
Watch the sample · 2:24
15
Sell to trade buyers
Wholesale tiers, company accounts and price lists, case packs and company ship-to addresses, billing on net terms within a credit limit, buyers ordering on account at checkout, quotes that become invoices, and pre-authorised debit on CAD invoices.
B2B Quotes and Customer Invoices
Log in to watch · 3:41
16
Email your customers
Email from your own address, with the records your domain already has read first, campaigns to the customers who agreed, tests to your team, A/B subject tests and the campaign report, what consent allows, your deliverability figures, and abandoned-cart reminders.
Email Campaigns Deliverability Sign-up Pop-up Abandoned Carts
Log in to watch · 3:30
17
Recurring revenue
Subscriptions and what shoppers manage themselves, failed renewals and renewals on hold, gift cards issued by hand, sold or promotional, with the code shown once or sold online as a product, loyalty points and the VIP club.
Subscriptions & Subscribe-and-Save Gift Cards Loyalty Points and the VIP Club
Log in to watch · 3:53
18
Stock and suppliers
Stock per location, transfers between locations that you ship, receive or write off, purchase orders and receiving them, supplier returns and credit, bundles and collections.
Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock Purchase Orders and Suppliers Bundles Collections
Log in to watch · 3:25
19
Your day on Home
Today's figures, Needs you now and one-tap approvals, snooze and dismiss, cashflow and at-risk stock, notifications and Push alerts that did not arrive, and shop health.
Home Notifications Shop Health
Log in to watch · 2:51
20
Read your numbers
Analytics and the conversion funnel, visits from shopping assistants, Insights, retention and cohorts, and holding risky orders.
Analytics Insights Fraud Protection and Blocked Visitors
Log in to watch · 3:18
21
Get help when you need it
The Help center and its FAQs, the Academy in your dashboard with its captions and transcripts, the lesson links on manual pages, the manual and the help chat, sending BestWebby a request and following every reply, and the feature board.
Getting Help Getting Started with BestWebby
Log in to watch · 3:36
22
Your plan and invoices
What your plan costs and includes, what Orders this month counts, the monthly invoice from email to payment, automatic payment, and what happens when an invoice goes unpaid.
Billing and Your Plan
Log in to watch · 2:47
23
Accounting and staff hours
Revenue, expenses and the ledger export with test-mode payments left out, scanned supplier bills counted as costs with their files kept and corrected, Stripe payouts, syncing to QuickBooks Online or Xero, and staff records, shifts, time off and payroll exports.
Accounting HR & Timesheets
Log in to watch · 3:52
24
Your team, the audit log and blocked visitors
Inviting your team with the right role, switching access off, read-only access for your accounting firm, Switch company for one sign-in across several stores, reading the audit log, and stopping a particular visitor reaching your store.
Getting Started with BestWebby Accounting Audit Log Fraud Protection and Blocked Visitors
Log in to watch · 3:37
25
Connect other systems
API keys for your own scripts, webhooks that tell your systems what happened, and the apps that act on your store.
API Reference Apps
Log in to watch · 2:30
26
Emails and help pages your customers see
Branding and testing your store’s automatic emails without promotions in receipts, your own wording for them, and writing and publishing your store’s own help pages.
Email Design Help Center
Log in to watch · 3:41
27
Phone, WhatsApp and prepaid credit
Store phone numbers as they roll out, Phone & SMS credit, the official WhatsApp Business number with its templates, storefront opt-in and 24-hour window, a WhatsApp app number, and the Photo Studio balance.
Phone Numbers, Calls and Text Messages Inbox Image Studio
Log in to watch · 3:42
28
Pricing rules, product facts, recalls and licence keys
Automatic prices by time or quantity, origin and certifications on product pages, running a product recall, public recall notices matched to your products, and selling with licence keys, delivered however an order is paid.
Promotions and Discount Codes Product Insights Regulatory Radar License Keys
Log in to watch · 3:29
29
Bookings and made-to-order
Appointments: opening hours, staff and services, deposits on your own Stripe account, the calendar and walk-ins. Made-to-order requests, quotes by email, and turning a quote into an order.
Appointments Custom Orders
Log in to watch · 3:19
30
After checkout
The thank-you page and its cross-sell picks, every parcel in one list, and the standing purchase authorizations shopping apps hold against your store, with revoking them.
Post-Purchase Orders and Shipping Standing Intents
Log in to watch · 2:13
31
Beyond your own shelves
The fulfilment network boards for surplus stock and local fulfilment, your distribution partners and shipments recorded by hand, and the supplier risk review.
Micro-Fulfilment Distribution Supply Chain
Log in to watch · 2:10
32
Know your customers
Your customer list and its groups, adding and importing customers with their consent, a customer's page and messages, merging duplicates, unanswered shopper chat questions, WhatsApp photos, files and delivery receipts in the Inbox, and care metrics.
Customers Chat Inbox
Log in to watch · 3:45
33
Sell with a team
Leads checked against do-not-call lists and scored, the deal pipeline through to a quote, reps and territories, calling campaigns and rules, the National Do Not Call List, and the tele-sales dialer.
Sales OS
Log in to watch · 3:44
34
Reviews, waitlists and gift registries
Approving reviews before they go live, answering shoppers’ questions about a product, back-in-stock waitlists that email shoppers for you, wishlist alerts and the consent behind them, and gift registries guests buy from.
Review Requests Back-in-Stock Waitlist Wishlist Gift Registry
Log in to watch · 3:44
35
Push, texts and shopping feeds
Browser notifications, text campaigns once phone service is connected, following and resuming a broadcast, and the consent behind them, product feeds for Google, Meta and TikTok, in-store stock on Google, and the older email sequences.
Push Notifications Phone Numbers, Calls and Text Messages Product Feeds Email Sequences (Legacy)
Log in to watch · 3:48
36
Codes, markdowns and partners
Discount codes, step-down markdowns inside a price floor, an affiliate programme you pay yourself, and customer referrals.
Promotions and Discount Codes Clearance & Markdown Scheduler Affiliates Referrals
Log in to watch · 3:15
37
Blog posts, social posts and print
Blog posts about your products, published now or on a date you choose and translated into French, and the content calendar, composing and scheduling social posts, launch kits, and ordering printed work.
Blog Posts and the Content Calendar Social Media Printing & Physical Services
Log in to watch · 3:14
38
Quizzes and surveys
A product-finder quiz on your store, what shoppers' answers tell you, and surveys whose answers you read on the page.
Quizzes Surveys
Log in to watch · 2:10
39
Watch your market
Category and competitor digests paid from prepaid credit, a list of competitor pages, public mentions of your brand, and a first check for brand risks.
Market Intel Social Listening Brand Protection
Log in to watch · 2:32
40
Sell on more channels
Connecting other sales channels, choosing what each one sells and sharing stock between them, live shopping, 3D and AR views of your products, and Room view, where shoppers see your products in a photo of their own room or through their camera.
Sell Everywhere Live Studio AR Showroom
Log in to watch · 3:17
41
Flash sales, auctions and offers
Flash sales for a set window, auctions with a reserve and second-chance offers, customer offers you accept, counter or decline, and supplier emails priced in your store currency.
Flash Sales Auctions Offers & Negotiation
Log in to watch · 2:24
42
Sell with partners
Network Search from your own supplier accounts, the buying network between stores, reseller links, and franchise locations with royalty statements.
Network Search Buying Network Reseller Network Franchise
Log in to watch · 3:07
43
Storefront chat and the call assistant
What your storefront chat answers from, switching it on, the questions it cannot answer, and the call assistant with its outbound calls.
Chat Phone Numbers, Calls and Text Messages
Log in to watch · 2:10
44
Approvals and suggestions
Approving what your automations propose and setting their limits, typing tasks for the Operator, bundle suggestions, return risk and what-if questions.
Approvals and Limits Operator Insights
Log in to watch · 2:25
45
Benchmarks, engagement and carbon
Comparing your store through anonymised totals, a webcam preview of how attention is measured, and delivery emissions estimates with pledges.
Analytics Insights Carbon
Log in to watch · 2:25
46
Change and refund orders
Editing a paid order until it has all shipped, with a payment link or a refund for the difference, what the customer and the packing slip show afterwards, refunding chosen items and choosing what goes back in stock, editing a draft order before you send it, and how a draft is taxed by product category.
Orders and Shipping
Log in to watch · 3:35
47
WhatsApp templates in depth
Once the official WhatsApp number is connected: template headers with a photo, video or PDF, footers and buttons, quick replies and opt-out buttons arriving in the Inbox, sign-in codes checked on the customer's page, and a confirmation message for each storefront opt-in.
Inbox Customers
Log in to watch · 2:20
48
A price for each storefront
With more than one storefront: following the product price, an own price or not selling on each one, no strike-through on a storefront with its own price, and how options with their own price are charged there.
Storefront Prices
Log in to watch · 2:04
49
Your store currency and your storefronts
Every storefront charges in your store currency and when it is fixed, what a storefront in another currency sells, lists, publishes and imports, the notice you get, and charging in your store currency from Sites.
Storefront Prices Managing Products
Log in to watch · 2:15
50
Customs, carriers and Canadian origin
HS codes, countries of origin and CUSMA on each product and on many at once, why parcels from Canada to the United States never go by Canada Post and what shoppers there are told about duties, pausing a carrier during a strike, and Product of Canada and Made in Canada claims.
Orders and Shipping Managing Products
Log in to watch · 3:31
51
Launch dates, delivery dates and addresses
Putting a product on and off sale at times you choose in your store’s time zone, with the listing confirmation, setting that time zone, estimated delivery dates from your processing time, order cut-off and Canadian holidays, and the carrier’s address check before a label, with what to do when it doubts an address.
Managing Products Orders and Shipping Getting Started with BestWebby
Log in to watch · 3:37
52
Counts, transfers and shipping rules
Counting what is on the shelves at a location with a scanner or a phone camera, several people at once, reviewing the differences in units and at cost and applying them, changing a draft transfer’s lines, serial numbers picked at ship and ticked at receive, following a transfer’s parcel through EasyPost, shipping zones by province, territory or state, and shipping classes with a rule on each rate.
Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock Orders and Shipping
Log in to watch · 3:33
53
Gift receipts, reader screens and collection filters
Printing or emailing a gift receipt with no prices at the till or from the order, with return-by dates, taking a gift back for store credit, showing the customer the cart on a card reader with a screen, and filters, a brand filter and sort on your collection pages.
Point of Sale Collections
Log in to watch · 2:35
54
Delivery notes, gift messages and browse reminders
Delivery instructions and a gift message at checkout, where they show on the order, on the Pickups list and on the packing slip, which never shows prices, and a flow that emails signed-in customers who agreed to marketing the products they looked at, at most once in 30 days.
Orders and Shipping Segments and Flows
Log in to watch · 2:33
55
Layaway and till returns
Your layaway terms and policy, putting a cart on layaway for a deposit, taking payments at the till or by an emailed payment link, cancelling and refunding or forfeiting an overdue layaway, and till returns that follow each product’s final-sale rule and return window, with a manager override.
Point of Sale
Log in to watch · 3:11
56
Order routing and local delivery
Rules that choose which location ships an online order, testing them before anything ships, local delivery priced by distance in tiers, the day’s delivery run in nearest-next order with directions and a printout, and a link your driver uses to mark each stop delivered with a photo.
Orders and Shipping
Log in to watch · 3:32
57
Tips, cash in and out, and French receipts
Tips worked out on the goods before tax, paid in, paid out and cash drops with their reasons, what a paid out was spent on and its place in your ledger, a manager’s PIN once a drawer’s paid outs or a single cash drop pass your limit, the drawer’s expected cash and the shift summary, receipts in English or French per register and per sale, and your GST/HST, QST and PST numbers on every receipt.
Point of Sale Accounting
Log in to watch · 3:49
58
Page A/B tests and postal-code autofill
Testing another version of a storefront page against the published one, the goal and each version’s share, counting only shoppers who allowed analytics, results that wait for enough data, choosing the winner, and checkout filling in the city and province from the postal code.
Pages, Menus and Redirects Orders and Shipping
Log in to watch · 3:24
59
Your privacy incident register
The register of confidentiality incidents Québec’s Law 25 and PIPEDA ask you to keep: what happened and who is affected, the risk assessment, the notices you send yourself and record, closing or voiding a record, how long to keep it, and the CSV download.
Privacy and Quebec Law 25
Log in to watch · 2:59
60
Tax filing and customer tax exemptions
The tax filing summary for each tax and period, sales counted when paid and refunds when made, orders with no split, the CSV, and customer tax exemptions: adding one on the customer’s page, what each kind takes off, a tax exempt sale at the till, and exempt sales in the summary.
Orders and Shipping Customers
Log in to watch · 3:29
61
Subscription renewals and pickup times
Sales tax on every subscription renewal, the delivery address renewals ship to and are taxed at, charging shipping on renewals, and pickup times: the store’s hours and windows, the shopper’s choice at checkout, the Upcoming list and changing a pickup time.
Subscriptions & Subscribe-and-Save Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock
Log in to watch · 3:20
62
Bulk edit and age-restricted products
Editing many products and variants at once in a grid like a spreadsheet, reviewing and saving the changes, and products with a minimum age: the product setting, the shopper’s confirmation, the till’s ID check, the hand-over and the adult signature on the label.
Managing Products Point of Sale
Log in to watch · 3:14
63
Item fees: eco fees and container deposits
Eco fees and container deposits charged per unit on top of the price: setting one up, the provinces and products it is charged on, whether it is taxed, what the shopper sees before paying, fees given back with refunds, and the fees to remit in Tax filing.
Orders and Shipping
Log in to watch · 3:22
64
Manager approvals at the till
A manager’s role and their own PIN, and what they approve at the till: a discount or lower price over your limit, paid outs counted across the drawer and cash drops over your limit, a tax exemption card typed for one sale, return-policy overrides, layaway cash back for card payments, and a store with no manager PIN.
Point of Sale
Log in to watch · 3:06
65
Barcode and price labels
Printing barcode and price labels from the products list, a product, a received purchase order or transfer, and your label queue: Avery 5160 sheets or a thermal printer, what each label shows and which barcode it carries, flash sale prices, scanning them at the till and in stock counts, and where a public barcode lookup happens (never at the till).
Managing Products
Log in to watch · 3:23
66
Cash rounding and gift cards in Canada
Cash rounded to 5¢ at the till: the POS setup switch, what is rounded and what is not, Cash due and the rounding line, split payments, refunds, layaways and the shift, then gift cards in Canada: sold cards that never expire, and promotional cards that may.
Point of Sale Gift Cards
Log in to watch · 2:45
67
Promotions online, in store and by location
Limiting a promotion or a discount code to the online store, the register or chosen locations, previewing a sale by channel and location, what shoppers are told online, promotions and codes at the till, limits per customer there, and offline sales over a limit.
Promotions and Discount Codes
Log in to watch · 3:07
68
Service and repair orders
Taking in an item for repair on the dashboard or at the till, the intake ticket and claim tag, the board and your own statuses that email or text the customer, estimate approval on the customer’s page, parts from stock and labour, deposits by pay link or at the till, and checking out the bill.
Orders and Shipping
Log in to watch · 3:40
69
Selling by weight or measure
Products sold by the kilo, the litre or the metre: the unit, the smallest amount, the step and packs, how each line is priced and shown, what such a product cannot have, the amount shoppers choose online, weighing at the till with a tare or a scale, scale labels with a price or weight, and refunds by the amount.
Managing Products Point of Sale
Log in to watch · 3:55
70
Stallion Express, Chit Chats and passkeys
Connecting your own Stallion Express and Chit Chats accounts beside EasyPost, what they take, comparing every account’s rates for a parcel with its box size, labels for many orders, and adding a passkey to sign in and confirm protected actions.
Orders and Shipping Going Live
Log in to watch · 3:20
71
Reports
Insights → Reports: any period up to two years compared with the one before, sales by channel, staff, register or location, margin and what sells at a loss, customer retention, gift card liability, and downloads as CSV, Excel or PDF.
Analytics
Log in to watch · 2:34
72
Bills of materials and kits
Catalog → Manufacturing: who sets it up, a bill of materials with its batch, shelf life and parts in any unit, by-products, operations and versions, what a batch costs, and kits that sell as their parts.
Manufacturing
Log in to watch · 2:57
73
Manufacturing orders and the schedule
What to make and what to buy, holding parts and producing a batch with its lot and best-before, scrap and what the batch cost, work centres and timers with the time-clock PIN, the schedule, and lot trace with recalls.
Manufacturing
Log in to watch · 3:20
74
Your inbox as a help desk
One ticket per conversation, duplicates to merge, assignee, priority and tags, response-time targets, filters and saved views, the emails customers get automatically, and storefront chats made into tickets.
Inbox Chat
Log in to watch · 3:06
75
Customer invoices: payments, credit notes and reminders
Recording and undoing a payment by Interac e-Transfer, cheque or bank transfer, credit notes, payment reminders, receivables by age, and invoices issued by a location with its own legal details and number series.
Quotes and Customer Invoices
Log in to watch · 3:28
76
Discounts, points and gift cards at the till
Changing a price or discounting the sale with a reason, a manager’s approval over your limit, spending loyalty points, selling and printing gift cards, serial numbers and lots at the till, and the receipt footer.
Point of Sale
Log in to watch · 3:20
77
Time off, holidays and the staff calendar
Working days and statutory holidays, time off counted in working days with half days and hours, the team calendar, time off and appointments, shift and pay-period reminders, and hours on holidays and tips in the payroll export.
HR & Timesheets
Log in to watch · 2:27
78
Sales tax returns: GST/HST and QST
The return worksheets in Finance → Tax filing: the GST/HST return line by line with what is behind each line, adjustments, the QST return, the quick method, the input tax credit register, and marking a period filed or reopening it.
Orders and Shipping Accounting
Log in to watch · 3:48
79
Restaurant mode: tabs, courses and the kitchen display
Turning on restaurant mode with kitchen stations and courses, modifiers and notes for the kitchen, open tabs shared by your registers, holding and firing a course, voids, splitting the bill, the service charge and how it is taxed, and the kitchen display with its ready board.
Restaurant Mode
Log in to watch · 3:31
80
Printers, the cash drawer and the customer display
Receipt printers by USB, serial or your network, paper and French letters, the test page, the cash drawer and No sale with who may use it, a tablet or second screen as the customer display, tips asked on it, and kitchen printers.
Point of Sale
Log in to watch · 2:59
81
Who can open your store and see its prices
A storefront only signed-in or approved trade buyers can open, prices hidden from everyone else, who can place orders, before-tax prices for trade buyers, sections only some visitors receive, and pages behind a sign-in or a password.
B2B Pages, Menus and Redirects
Log in to watch · 2:42
82
The spend-more line, accessories and site forms
The cart line that says how much more reaches a shipping rate or a promotion, accessories offered right after Add to cart and alternatives on the product page, and site forms with dates, numbers, web addresses, file uploads and what each submission does.
Promotions and Discount Codes Managing Products Pages, Menus and Redirects
Log in to watch · 2:21
83
Appointments: questions, requests and text reminders
Questions a service asks when it is booked, requests you approve or decline with the deposit only held, rooms and equipment, text and WhatsApp reminders customers answer with C or X, booking reports, and booking in French.
Appointments
Log in to watch · 2:58
84
Protected actions and two-step sign-in
What asks for a fresh confirmation from an authenticator app or a passkey and why an emailed code never does, the box that names the action, the amount and who receives it, approving several in a row at the register and in the returns queue, requiring two-step sign-in for members who manage money, settings, the team or exports, the 14-day notice, and gift card limits per card and per hour.
Going Live Gift Cards
Log in to watch · 3:34
85
Sessions, signed-in devices and read limits
Where you are signed in and Sign out everywhere, the idle timeout and the longest session, the confirmation past a read limit and the stop after it, sign-in alarms, and the security notifications owners and admins receive.
Getting Started with BestWebby Notifications
Log in to watch · 3:11
86
Automated access and agent browsers
Why the dashboard is for people, what BestWebby looks for, watching and then acting, what a member sees when signed out and how the owner unlocks them, agents that identify themselves and blocking them, text labelled as written by the customer, and keeping agent browsers away from your store.
Going Live Getting Started with BestWebby
Log in to watch · 3:25
87
Product spreadsheets: import and export
Exporting your catalogue as CSV or Excel, one row per option with your own stock and price columns, how a row finds the product it updates, what a blank cell does, the review and the error file, Stop and Resume, and stock count and B2B price list files.
Managing Products
Log in to watch · 3:42
88
Duplicates, templates, history and Trash
Copying a product as a draft, saving a product's fields as a template and starting or filling products from it, restoring an earlier save from History, and Trash: restore as a draft within 30 days or delete for good.
Managing Products
Log in to watch · 3:23
89
Change many products at once
The bar's actions for a selection (category, storefronts, supplier, cost, a draft promotion, photo descriptions, copies, templates and Trash), undoing a change for 24 hours from Activity and undo, bulk photos matched by SKU, and the Bulk edit grid's new columns.
Managing Products
Log in to watch · 3:40
90
Product video studio
A short video from a product's photos in five steps, every claim with a source, shots, voices and your own voice-over, 3D turntables and assemblies, paid generated clips priced on the button, rendering on the video server, your own videos and showing them on the product page.
Product video studio
Log in to watch · 3:35
91
Complete the look
Up to three of your own products suggested with the one a shopper is viewing, each with a plain reason: the store switch, your accessories first, turning it off for one product, and the results.
Managing Products
Log in to watch · 2:28
92
Live try-on
Shoppers seeing glasses, hats, jewellery, watches and clothing on themselves with their own camera: the Live try-on page, a product's cut-out and alignment, what shoppers see, and what stays private.
Fit Studio
Log in to watch · 3:24
93
Install the app and owner mode
BestWebby as an app on your phone, tablet and computer with its shortcuts, the offline page and new versions; your store as an app for shoppers; and owner mode, today's figures in your store's own app.
Getting Started with BestWebby Going Live
Log in to watch · 3:37

BestWebby is not endorsed by or affiliated with Interac Corp.

Feature library

Every page in your dashboard

One entry for each page a store can open, grouped the way the dashboard menu groups them, with the plan that includes it. 154 of the 156 pages have a lesson so far. Where a lesson is not recorded yet, the manual page covers it.

Home10 pages

Home
Every plan
Your daily briefing and everything that needs you, in priority order.
Lesson, after you log in Home
Detailed metrics
Every plan
Revenue, orders, activity feed, and key metrics at a glance.
Lesson, after you log in Analytics
Suggestions
Every plan
Restocks, win-backs, and drafted replies to review and approve.
Lesson, after you log in Approvals and Limits
Notifications
Every plan
Everything that needs your attention, in one feed.
Lesson, after you log in Notifications
Shop health
Every plan
A graded score of how your store is performing.
Lesson, after you log in Shop Health
Help
Every plan
Guides, contact support, and account help.
Lesson, after you log in Getting Help
Docs
Every plan
Product and developer documentation.
Lesson, after you log in Getting Started with BestWebby
Academy
Every plan
Narrated lessons of the dashboard, with English and French captions, for everyone on your team.
Lesson, after you log in Getting Started with BestWebby
Support
Every plan
Ask BestWebby for help, follow your requests, and vote on the feature board.
Lesson, after you log in Getting Help
Feature requests
Every plan
Tell us what the product is missing. Private to your store, and we reply.
Lesson, after you log in Getting Help

Orders20 pages

Orders
Every plan
View, fulfil, and refund customer orders.
Lesson, after you log in Orders and Shipping
Appointments
Growth and up
Bookable services, staff calendars, deposits and reminders.
Lesson, after you log in Appointments
Custom orders
Growth and up
Track made-to-order requests, quote a price and turn a request into an order.
Lesson, after you log in Custom Orders
Subscriptions
Growth and up
Recurring orders and plan billing.
Lesson, after you log in Subscriptions & Subscribe-and-Save
Standing intents
Every plan
Recurring purchase authorizations shopping apps hold against your store.
Lesson, after you log in Standing Intents
Abandoned carts
Growth and up
Recover carts that never checked out.
Lesson, after you log in Abandoned Carts
Returns
Every plan
Process returns, refunds, and exchanges.
Lesson, after you log in Orders and Shipping
e-Transfers
Every plan
e-Transfers waiting for you to confirm they arrived in your bank.
Lesson, after you log in Accept Interac e-Transfer
Pickups
Every plan
Pickup orders waiting to be collected: hand over by code, reminders, no-shows.
Lesson, after you log in Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock
Draft orders
Every plan
Build an order for a customer, send them a payment link, or mark it paid in cash or by e-Transfer.
Lesson, after you log in Orders and Shipping
Service orders
Every plan
Take in repairs, get the estimate approved, use parts from stock, bill labour, take deposits and check out the bill.
Lesson, after you log in Orders and Shipping
Delivery runs
Every plan
Your local deliveries for a day in nearest-next order, printable, with directions and a link for your driver.
Lesson, after you log in Orders and Shipping
Shipments
Every plan
Track outbound shipments and labels.
Lesson, after you log in Orders and Shipping
Post-purchase
Growth and up
Upsells and flows after checkout.
Lesson, after you log in Post-Purchase
Disputes
Growth and up
Manage chargebacks and payment disputes.
Lesson, after you log in Disputes
Shipping
Every plan
Carriers, rates, and shipping zones.
Lesson, after you log in Orders and Shipping
Fulfilment network
Scale and up
Post surplus stock for other stores, or source theirs.
Lesson, after you log in Micro-Fulfilment
Micro-fulfilment
Scale and up
Find stock other stores hold near a city.
Lesson, after you log in Micro-Fulfilment
Distribution
Scale and up
Keep your retail and wholesale partners on file, and record shipments by hand.
Lesson, after you log in Distribution
Supply chain
Scale and up
Monitor supply-chain risk and flow.
Lesson, after you log in Supply Chain

Catalog21 pages

Products
Every plan
Create and manage your product catalog.
Lesson, after you log in Managing Products
Collections
Every plan
Curated sets of products with their own page on your store, picked by hand or filled by rules.
Lesson, after you log in Collections
Media library
Every plan
Every image uploaded for your pages and products, and the videos your pages play, in one place: search, re-use, alt text, and where each one is used before you delete it.
Lesson, after you log in Media Library
Inventory
Growth and up
Stock levels across locations.
Lesson, after you log in Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock
Bundles
Growth and up
Group products into bundles and kits.
Lesson, after you log in Bundles
Manufacturing
Growth and up
Make products from parts: bills of materials, kits sold as their parts, batches with lots and costs, work centres, timers and a schedule.
Lesson, after you log in Manufacturing
Purchase orders
Growth and up
Restock from suppliers with POs.
Lesson, after you log in Purchase Orders and Suppliers
Suppliers
Growth and up
Manage suppliers and lead times.
Lesson, after you log in Purchase Orders and Suppliers
Supplier returns
Growth and up
Send faulty stock back and track the credit owed.
Lesson, after you log in Purchase Orders and Suppliers
Pricing rules
Growth and up
Automated and tiered pricing.
Lesson, after you log in Promotions and Discount Codes
Product insights
Scale and up
Origin, ingredients, certifications, and sustainability.
Lesson, after you log in Product Insights
French for Québec
Every plan
What shoppers reading your store in French still see in English, and French drafts of your product text to review and approve.
Lesson, after you log in French for Quebec (Bill 96)
Bulk edit
Every plan
Edit many products and variants at once in a spreadsheet-style grid: prices, stock, SKUs, status and more, reviewed before saving.
Lesson, after you log in Managing Products
Product video studio
Every plan
Short marketing videos from your product photos: a script you check and approve, voice-over, captions, 3D turntables, and the videos on your product pages.
Lesson, after you log in Product video studio
Barcode labels
Every plan
Print barcode and price labels on Avery 5160 sheets or a thermal label printer, from a queue you add to from products, purchase orders and transfers.
Lesson, after you log in Managing Products
Fit Studio
Every plan
Size charts, Will it fit me? on clothing and made-to-measure orders: shoppers measure themselves with their own camera.
Sample lesson Fit Studio
Live try-on
Every plan
Shoppers see glasses, hats, jewellery, watches and clothing on themselves, live, with their own camera.
Lesson, after you log in Fit Studio
Complete the look
Every plan
Suggest your own products that go with, or might suit better than, the one a shopper is looking at, each with a plain reason; and see how the suggestions sell.
Lesson, after you log in Managing Products
Recalls
Scale and up
Freeze, notify, and report on recalls.
Lesson, after you log in Regulatory Radar
License keys
Growth and up
Issue and track digital license keys.
Lesson, after you log in License Keys
Gift cards
Growth and up
Sell and redeem store gift cards.
Lesson, after you log in Gift Cards

Customers14 pages

Customers
Every plan
Profiles, history, and lifetime value.
Lesson, after you log in Customers
Sales pipeline
Growth and up
Leads, scoring, and the deal pipeline through to quote.
Lesson, after you log in Sales OS
Sales console
Scale and up
Provision, assign, and monitor field and tele sales reps.
Lesson, after you log in Sales OS
Dialer
Scale and up
Tele-sales agent console: screen-pop, dial, and disposition.
Lesson, after you log in Sales OS
Segments
Growth and up
Group customers for targeting.
Lesson, after you log in Segments and Flows
Inbox
Growth and up
Customer conversations and support.
Lesson, after you log in Inbox
Shopper chat
Every plan
Questions your storefront chat could not answer, and live conversations.
Lesson, after you log in Chat
Care metrics
Growth and up
Resolution rate and time-to-resolve across support.
Lesson, after you log in Inbox
Reviews
Growth and up
Moderate and respond to reviews.
Lesson, after you log in Review Requests
Review requests
Growth and up
Ask buyers to leave reviews.
Lesson, after you log in Review Requests
Loyalty
Growth and up
Points, tiers, and rewards.
Lesson, after you log in Loyalty Points and the VIP Club
VIP club
Growth and up
Perks for your best customers.
Lesson, after you log in Loyalty Points and the VIP Club
Waitlist
Growth and up
Back-in-stock and launch waitlists.
Lesson, after you log in Back-in-Stock Waitlist
Gift registry
Scale and up
Gift registries you set up for your customers.
Lesson, after you log in Gift Registry

Marketing19 pages

Promotions
Growth and up
Automatic and code promotions: percentage, fixed amount, buy-one-get-one, volume tiers and shipping offers.
Lesson, after you log in Promotions and Discount Codes
Discount codes (legacy)
Growth and up
Older discount codes created before Promotions — kept reachable so existing codes can still be seen and managed.
Lesson, after you log in Promotions and Discount Codes
Campaigns
Growth and up
Email newsletters and promotions to customers who agreed to hear from you, all of them or a segment, now or scheduled.
Lesson, after you log in Email Campaigns
Push
Every plan
Browser notifications to subscribed shoppers, and a notice when their order ships.
Lesson, after you log in Push Notifications
SMS
Growth and up
Send text-message campaigns — with consent and opt-out built in.
Lesson, after you log in Phone Numbers, Calls and Text Messages
Sign-up pop-up
Every plan
Invite store visitors onto your mailing list, with the consent wording, time and source recorded.
Lesson, after you log in Sign-up Pop-up
Deliverability
Growth and up
Sends, opens, clicks and revenue for each email campaign, text broadcast and automation.
Lesson, after you log in Deliverability
Product feeds
Scale and up
Publish your catalog to Google, Meta, and TikTok shopping.
Lesson, after you log in Product Feeds
Flows
Growth and up
Build automated customer journeys with email, SMS, and timing. Replaces the legacy Automation page.
Lesson, after you log in Segments and Flows
Email sequences (legacy)
Growth and up
Older trigger-based email sequences created before Flows — kept reachable so existing ones can still be seen and managed.
Lesson, after you log in Email Sequences (Legacy)
Clearance
Growth and up
Schedule step-down markdowns for slow, aging, or overstocked stock — with a hard price floor.
Lesson, after you log in Clearance & Markdown Scheduler
Affiliates
Scale and up
Run an affiliate program.
Lesson, after you log in Affiliates
Referrals
Growth and up
Customer referral rewards.
Lesson, after you log in Referrals
Blogs
Growth and up
Publish content and SEO articles.
Lesson, after you log in Blog Posts and the Content Calendar
Social
Growth and up
Schedule and publish to social.
Lesson, after you log in Social Media
Market intel
Every plan
Category trends and competitor digests, synthesized weekly from live search.
Lesson, after you log in Market Intel
Quiz
Growth and up
Product-finder and lead-gen quizzes.
Lesson, after you log in Quizzes
Survey
Growth and up
Feedback and lead-gen surveys — collect answers with no scoring.
Lesson, after you log in Surveys
Printing
Every plan
Request flyers, signage and other physical print jobs — a team member follows up with a quote.
Lesson, after you log in Printing & Physical Services

Channels22 pages

Sites
Every plan
Your storefronts, pages, and themes.
Lesson, after you log in Pages, Menus and Redirects
Storefront generator
Every plan
Describe your shop in plain language and get a designed storefront: brand colour, type, layout and copy, in minutes.
Lesson, after you log in Storefront Generator
Appearance
Every plan
Storefront theme: brand colour, corners, and type.
Lesson, after you log in Getting Started with BestWebby
A/B tests
Every plan
Test another version of a storefront page against the live one and publish the winner.
Lesson, after you log in Pages, Menus and Redirects
POS
Every plan
In-person point of sale.
Lesson, after you log in Point of Sale
Shifts
Every plan
Cash-drawer shifts: opening float, closing count, over or short.
Lesson, after you log in Point of Sale
Time clock
Scale and up
Clock in and out, breaks and time-off requests for your team.
Lesson, after you log in HR & Timesheets
Kitchen display
Every plan
Restaurant mode: kitchen tickets by station, timers, recall, and the ready board.
Lesson, after you log in Restaurant Mode
Sell everywhere
Scale and up
Connect other sales channels: bring their orders in and keep their stock in step.
Lesson, after you log in Sell Everywhere
Wholesale
Growth and up
B2B catalogs and price lists.
Lesson, after you log in B2B
B2B accounts
Scale and up
Company accounts, price lists, net terms, and draft orders.
Lesson, after you log in B2B
Live Studio
Growth and up
Host live shopping broadcasts.
Lesson, after you log in Live Studio
Franchise
Enterprise
Locations, location prices, royalty statements and your store locator.
Lesson, after you log in Franchise
AR showroom
Scale and up
3D and AR files for your products, and your showroom page.
Lesson, after you log in AR Showroom
Auctions
Scale and up
Run timed product auctions.
Lesson, after you log in Auctions
Flash sales
Growth and up
Time-boxed limited offers.
Lesson, after you log in Flash Sales
Network Search
Growth and up
Sell from your own supplier and affiliate accounts when a search comes up short.
Lesson, after you log in Network Search
Call assistant
Scale and up
Answer inbound calls automatically, and place outbound calls for order follow-ups, appointment reminders and win-backs.
Lesson, after you log in Phone Numbers, Calls and Text Messages
Storefront chat
Every plan
Turn on chat for shoppers on your storefront, and manage what it knows.
Lesson, after you log in Chat
Offers
Scale and up
Make-an-offer and supplier counter-offers.
Lesson, after you log in Offers & Negotiation
Buying network
Scale and up
Offers, suppliers and quote requests between participating stores.
Lesson, after you log in Buying Network
Reseller network
By invitation
Invite-only supplier↔reseller links, catalog sharing and order allocations — a different relationship than the buying network above.
Lesson, after you log in Reseller Network

Insights18 pages

Analytics
Every plan
Sales, traffic, and conversion reports.
Lesson, after you log in Analytics
Reports
Every plan
Sales by channel, staff, register or location, margin, retention and gift-card liability for any period, compared with the one before, as CSV or Excel.
Lesson, after you log in Analytics
Shopping-agent traffic
Every plan
Visits, orders and revenue from shoppers sent by shopping assistants and shopping agents.
Lesson, after you log in Insights
Engagement insights
Every plan
Webcam-based attention tracking for a storefront preview — processed locally in your browser, never sent to our servers.
Lesson, after you log in Insights
Approvals & limits
Every plan
Review what your automations proposed or did, approve what is waiting, and set their limits.
Lesson, after you log in Approvals and Limits
Insights
Growth and up
Health score, board report, cash outlook, restock suggestions and keyword ideas.
Lesson, after you log in Insights
Benchmarks
Scale and up
See how you compare against the network.
Lesson, after you log in Analytics
Smart bundles
Growth and up
Suggested product bundles based on what customers actually buy together.
Lesson, after you log in Insights
Predictive returns
Growth and up
Per-order return-risk scoring, with the reasons and a preventive action for each.
Lesson, after you log in Insights
Digital twin
Growth and up
Ask what a price, stock or launch change might do, answered from your recent sales.
Lesson, after you log in Insights
Retention
Growth and up
Spot and win back customers at risk of leaving.
Lesson, after you log in Analytics
Cohorts
Growth and up
Cohort retention analysis.
Lesson, after you log in Analytics
Competitors
Scale and up
Track competitor pricing and moves.
Lesson, after you log in Market Intel
Fraud protection
Growth and up
Review and block risky orders.
Lesson, after you log in Fraud Protection and Blocked Visitors
Brand protection
Scale and up
Check products for trademark and IP risks.
Lesson, after you log in Brand Protection
Social listening
Scale and up
Track public mentions of your brand, products and competitors.
Lesson, after you log in Social Listening
Operator
Scale and up
Run everyday tasks by typing a command.
Lesson, after you log in Operator
Carbon
Scale and up
Estimate shipping emissions per order.
Lesson, after you log in Carbon

Finance9 pages

Billing
Every plan
Your plan, invoices, and payment method.
Lesson, after you log in Billing and Your Plan
Invoices
Every plan
Your Best Webby invoices — download or pay online.
Lesson, after you log in Billing and Your Plan
Quotes
Growth and up
Build custom quotes that convert to invoices.
Lesson, after you log in Quotes and Customer Invoices
Accounting
Scale and up
Ledger, reports, and accounting exports.
Lesson, after you log in Accounting
Tax rules
Growth and up
Tax rates and collection rules.
Lesson, after you log in Getting Started with BestWebby
Tax filing
Growth and up
Tax collected and refunded per tax and period, to help you file your returns.
Lesson, after you log in Orders and Shipping
International tax
Growth and up
VAT and GST numbers, reverse charge, OSS returns and e-invoices for the markets you sell into.
Lesson coming International Tax
Item fees
Growth and up
Eco fees and container deposits charged per unit, by province.
Lesson, after you log in Orders and Shipping
HR & timesheets
Scale and up
Staff records, timesheets, time off and payroll exports for your payroll provider.
Lesson, after you log in HR & Timesheets

Settings23 pages

General
Every plan
Store details and integrations.
Sample lesson Getting Started with BestWebby
Shop settings
Every plan
Announcement bar, vacation mode, and shop policies.
Lesson, after you log in Going Live
Currency
Every plan
The currency your store charges and displays prices in.
Lesson, after you log in Storefront Prices
Locations
Every plan
Stores, warehouses, and pickup points — and stock by location.
Lesson, after you log in Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock
POS setup
Every plan
Locations, registers and card readers for the till.
Lesson, after you log in Point of Sale
Blocked visitors
Every plan
Stop a specific visitor reaching your store — by IP, email, phone or device.
Lesson, after you log in Fraud Protection and Blocked Visitors
WhatsApp
Growth and up
Connect a WhatsApp number for customer chats.
Lesson, after you log in Inbox
Phone numbers
Growth and up
The numbers your store texts and calls from, and the Phone & SMS credit that pays for them.
Lesson, after you log in Phone Numbers, Calls and Text Messages
Phone & SMS credit
Growth and up
Prepaid credit for numbers, calls and texts: balance, prices, usage and top-ups.
Lesson, after you log in Phone Numbers, Calls and Text Messages
Photo Studio credit
Every plan
Prepaid balance for Image Studio’s generated lifestyle scenes and A/B variants.
Lesson, after you log in Image Studio
Your voice & presenter
Growth and up
Record your own voice or a live selfie so your product videos speak in your voice and show you as the presenter.
Lesson coming Image Studio
Email
Every plan
Branded mailboxes on your own domain — set up hosting, DNS, and addresses.
Lesson, after you log in Custom Domains and Branded Email
Email design
Growth and up
Preview and brand the transactional emails your store sends — order confirmations, shipping notices, and more.
Lesson, after you log in Email Design
Help center
Growth and up
Author the public knowledge base your customers see.
Lesson, after you log in Help Center
Team
Every plan
Invite members and set roles.
Lesson, after you log in Getting Started with BestWebby
Domains
Every plan
Connect and verify custom domains.
Lesson, after you log in Custom Domains and Branded Email
API keys
Every plan
Create keys for the API.
Lesson, after you log in API Reference
Apps
Every plan
Integrations that can act on your store, and what each one may do.
Lesson, after you log in Apps
Webhooks
Every plan
Subscribe to platform events.
Lesson, after you log in API Reference
Audit log
Every plan
Who did what, and when.
Lesson, after you log in Audit Log
Legal
Every plan
Policies and legal documents.
Lesson, after you log in Going Live
Privacy incidents
Every plan
Your register of confidentiality incidents, kept for Quebec Law 25 and PIPEDA.
Lesson, after you log in Privacy and Quebec Law 25
Regulatory
Scale and up
Public recall notices matched to your catalog.
Lesson, after you log in Regulatory Radar

PlansPlan labels show the lowest plan that includes a page. Your own plan and invoices are under Billing in your dashboard.

Learn BestWebby, one screen at a time

93 modules: build your store, then run it

From sign-up to your first product

Set up your store

Your products in depth

Theme and brand

Edit your pages

Connect your domain

Take payments

Shipping

Go live

From first order to refund

Grow

Sell in person

Sell in French for Québec

Clothing that fits

Sell to trade buyers

Email your customers

Recurring revenue

Stock and suppliers

Your day on Home

Read your numbers

Get help when you need it

Your plan and invoices

Accounting and staff hours

Your team, the audit log and blocked visitors

Connect other systems

Emails and help pages your customers see

Phone, WhatsApp and prepaid credit

Pricing rules, product facts, recalls and licence keys

Bookings and made-to-order

After checkout

Beyond your own shelves

Know your customers

Sell with a team

Reviews, waitlists and gift registries

Push, texts and shopping feeds

Codes, markdowns and partners

Blog posts, social posts and print

Quizzes and surveys

Watch your market

Sell on more channels

Flash sales, auctions and offers

Sell with partners

Storefront chat and the call assistant

Approvals and suggestions

Benchmarks, engagement and carbon

Change and refund orders

WhatsApp templates in depth

A price for each storefront

Your store currency and your storefronts

Customs, carriers and Canadian origin

Launch dates, delivery dates and addresses

Counts, transfers and shipping rules

Gift receipts, reader screens and collection filters

Delivery notes, gift messages and browse reminders

Layaway and till returns

Order routing and local delivery

Tips, cash in and out, and French receipts

Page A/B tests and postal-code autofill

Your privacy incident register

Tax filing and customer tax exemptions

Subscription renewals and pickup times

Bulk edit and age-restricted products

Item fees: eco fees and container deposits

Manager approvals at the till

Barcode and price labels

Cash rounding and gift cards in Canada

Promotions online, in store and by location

Service and repair orders

Selling by weight or measure

Stallion Express, Chit Chats and passkeys

Reports

Bills of materials and kits

Manufacturing orders and the schedule

Your inbox as a help desk

Customer invoices: payments, credit notes and reminders

Discounts, points and gift cards at the till

Time off, holidays and the staff calendar

Sales tax returns: GST/HST and QST