Account & Billing
Notifications: What BestWebby Tells You, and How
The events you are told about in the dashboard, by email and on your phone, what is on by default, and how each person on your team chooses.
Overview
When something in your store needs you, BestWebby tells the owner, admins and managers in the dashboard's Notifications feed, by email, or both. Each of them chooses for themselves under Settings → Notifications; until they do, the defaults below apply.
The same thing is not repeated: a second notification of the same kind about the same order, product or domain within an hour is folded into the first.
Orders
| You are told when | Email by default |
|---|---|
| A new order is placed online or at the till | No |
| A return was requested | No |
| A shipment could not be created: buying a label failed, or the carrier reports a delivery problem | No |
| An email to a customer was not sent: a shipping or delivery email could not go out, usually because your store has no email domain of its own yet. The order's timeline shows which | Yes |
| A till sale could not be recorded after it was rung up offline | Yes |
Money
| You are told when | Email by default |
|---|---|
| A payment failed at checkout | Yes |
| A payment was disputed, and when a dispute response is due soon | Yes |
| A refund was issued in Stripe directly, and the order was updated to match | Yes |
| A payout failed: money could not be sent to your bank | Yes |
| Your store stopped taking card payments: Stripe turned card payments off on your account, or it was disconnected. The notice lists what Stripe is asking for | Yes |
| Card payments are on again | Yes |
| A subscription renewal failed | Yes |
Customers
| You are told when | Email by default |
|---|---|
| A customer sent a message from your storefront's contact form | Yes |
| A review needs moderating | No |
| A data or deletion request arrives from a shopper | Yes |
| Your chat could not answer a shopper | Yes |
Store health
| You are told when | Email by default |
|---|---|
| A store is ready to publish: its domain, certificate and email are set up. It stays offline until you switch it on; see Going live | Yes |
| A domain or certificate problem | Yes |
| A webhook endpoint was turned off after repeated failed deliveries | Yes |
| A sales channel stopped syncing | Yes |
| A product sold out | Yes |
| A product is running low | No |
Bookings, offers and auctions, Ghost Search suppliers, social listening, time off and BestWebby support each have their own notifications too; their guides describe them.
Choosing how you hear
Go to Settings → Notifications. Each kind of notification has In app, Email and Push boxes; tick the ones you want. Your choices do not change anyone else's. Push sends a browser notification to a phone or computer once you have turned it on for that browser on the same page. It is off by default except for a shopper your chat could not answer.
Notification emails go to your own sign-in email address.