Selling
Printing & Physical Services: Order Flyers, Signage and More
Order business cards, flyers, signage and more from the printing catalogue, or request anything custom. A BestWebby team member confirms the price before you pay, and catalogue orders are placed with our print partner once paid.
Overview
Go to Marketing → Printing for physical print jobs. The page has two ways in:
- Order from our catalog: choose a product and its options, upload your artwork and get shipping rates. A team member confirms the final price and emails you a secure payment link; once you pay, the order is placed with our print partner for you.
- Request something custom: for anything not in the catalogue. Describe it, and a team member quotes it and follows up by hand.
Nothing is charged automatically: you pay only after you have seen the price. Printing is on every plan; each order or request is paid on its own. Printing is billed by BestWebby in US dollars (USD), whatever currency your store sells in, so shipping rates and quotes on this page are shown in USD.
Order from the catalogue
- Under Order from our catalog, choose a Product and its Options, and enter the Quantity.
- Under Artwork, upload the front (required) and, if there is one, the back: PDF, PNG, JPEG or TIFF.
- Enter the Shipping address. Untick Billing address is the same to enter a different billing address.
- Click Get shipping rates and pick a shipping option.
- Add a Note if you like, then click Submit order.
No price is shown when you submit. A team member sets the final price and emails you a secure payment link; the order then waits for you as Awaiting payment. When you pay, it is placed with our print partner straight away.
Your orders are listed under Your catalog orders with their status:
| Status | What it means |
|---|---|
| Submitted | Received; a team member is pricing it. |
| Awaiting payment | Priced. Pay with the link we emailed you. |
| Paid — being placed | Paid, and being placed with our print partner. |
| Placed | Placed with our print partner and being produced. |
| Shipped | On its way. The carrier and tracking number appear on the order, linked when there is a tracking page. |
| Needs attention — support will reach out | Placing it did not go through. A team member retries it or contacts you; you do not need to do anything. |
| Cancelled | Not going ahead. |
| Refund in progress / Refunded | Your payment is being, or has been, refunded. |
Request something custom
Under Request something custom, describe the job (what you need, any sizes or finishes), the quantity, and the best email and phone number to reach you. Submitting gives you a reference like PR-7F3K2Q and lists the request under Your custom requests as Submitted.
| Status | What it means |
|---|---|
| Submitted | Received, not yet reviewed. |
| Quoted | A team member has priced it: the quote and any note appear on your request. |
| In progress | Being produced. |
| Fulfilled | Done. |
| Cancelled | Not going ahead. |
A note from the team on your request is plain information, never a promise of a ship date or an automatic status change.
For platform staff
- Admin → Printing products holds the platform's printing catalogue: sync it in, set each product's margin, and choose which products merchants can order.
- Admin → Printing orders lists catalogue orders. For a submitted order, enter the Product cost and Your margin and send the quote; the merchant is emailed a payment link. Once paid, the order is placed with the print partner automatically. Retry placement re-tries one that needs attention, Refund refunds a paid order, Cancel order stops one that has not been paid, and entering the Carrier and Tracking number marks it shipped.
- Admin → Printing requests lists every store's custom requests, newest first, with a status filter. Staff set the status, enter a quoted price, and leave a note for the merchant, all by hand.
Good to know
- Catalogue orders are priced by a person before you pay; the shipping rate you picked is part of that price.
- If you need a guaranteed turnaround, say so in the note or the request and wait for the reply before counting on a date.
- A custom request's reference (PR-XXXXXX) is how support looks it up if you need to follow up.