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Platform · Orders & fulfilment

From paid to delivered,and everything that happens after.

Every order from every channel lands in one list. Ship it whole or in parcels, hand it over at the counter, take it back, renew it next month, or answer the chargeback before the deadline.

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Keep your own Stripe · 0% added transaction fees · one subscription

The orders table: each row shows the order reference, item count, date, fulfilment status such as completed, processing, shipped or expired, a risk rating of low or review, and the order total, with filters across the top and a check-risk action.
Modules in this area
11
Every one listed below
Live today
9
Working end to end
Rolling out
2
Built, labelled with what is missing
On every plan
5
Starter included

01 / 05

Orders

One list for every channel.

Plan: Every planLive

Orders

  • View, hold, fulfil, refund and export orders from every channel in one list.
  • Ship part of an order: split parcels, tracking per parcel and batched packing slips.
  • Staff who use two-factor sign-in confirm every refund with a fresh code.

02 / 05

Shipping & pickup

Rates, parcels, tracking and collection.

Plan: Every planLive

Shipping & tracking

  • Zones, methods and rates, calculated at checkout from your ship-from origin.
  • A shipment log with tracking, and a tracking page for shoppers.

Buying labels uses your own EasyPost account and is still being verified with a live carrier account.

Plan: Every planLive

Buy online, pick up in store

  • Shoppers choose a pickup location at checkout, drawing on that location’s stock.
  • Mark the order ready, then hand it over at the counter.
Read the guide: Buy online, pick up in store

03 / 05

After the sale

Returns, disputes and the thank-you page.

Plan: Every planLive

Returns & exchanges

  • A returns queue where each return resolves as a refund or an exchange.
  • Shoppers start a return from their storefront account.
Plan: Growth and upLive

Disputes

  • Every chargeback on your Stripe account in one list, linked to its order, soonest deadline first.
  • “Fill from records” drafts the evidence from the order, shipments, messages and your refund policy; you submit it through Stripe.
  • The order is held automatically, with reminders 72 and 24 hours before the deadline.
Read the guide: Disputes
Plan: Growth and upLive

Post-purchase page

  • A thank-you message and up to 4 cross-sell products on the order confirmation page.

04 / 05

Recurring & made to order

Subscriptions and requests that become orders.

Plan: Growth and upLive

Subscriptions

  • Subscribe at checkout with a saved card; renewals are charged automatically.
  • Pause, resume or cancel, and let shoppers manage their own.
  • Recurring revenue and churn this month at a glance.
Read the guide: Subscriptions
Plan: Growth and upLive

Custom orders

  • Shoppers send made-to-order and quote requests from your storefront.
  • Review each request and convert it into an order.

05 / 05

Network & supply

Early tools, labelled as such.

Plan: Scale and upRolling out

Fulfilment network

  • A board where participating stores post surplus stock and find stock from others, plus a distributor list.

Rolling out: It does not route orders between fulfilment centres, and it becomes useful as more stores post.

Plan: Scale and upRolling out

Supply chain risk

  • A one-click risk read-out on your active suppliers.

Rolling out: An automated advisory opinion from general knowledge, not a live events or news feed.

Works with the rest of the platform

Same customers, same catalogue, same stock. These areas read and write the same records as this one.

Looking for one feature? Search every module or see the platform overview.

FAQ

Orders & fulfilment: questions merchants ask

What happens when a customer disputes a payment?

The order is put on hold automatically and you are told the deadline. Disputes lists every chargeback on your Stripe account, drafts the evidence from the order, shipments, messages and your refund policy, and you submit it to the card issuer through Stripe.

Can I ship part of an order?

Yes. Fulfil an order in several parcels, each with its own tracking and shipping email, and print batched packing slips that carry no prices.

Can I buy shipping labels in BestWebby?

Label buying uses your own EasyPost account and is still being verified with a live carrier account. Rates, zones, tracking and the shopper tracking page work today.

See it on your own catalogue.

Create your store and activate it with the one-time setup fee, or tell us how you sell and we will walk you through the parts that matter to your business.

Get startedTalk to sales