International Tax

Overview

Finance → International tax (International tax) holds the tools for selling into other countries' tax systems. It is on the Growth plan and up, with Tax rules, and needs the finance permission (saving your details needs the permission that edits tax rules).

Not available yet. Each market (the European Union, the United Kingdom, Switzerland, Australia, New Zealand) turns on separately when BestWebby opens it. Until then the page shows every market as Not available yet and its tools do nothing: no number is checked, no invoice changes, nothing is sent. Opening a market lets you sell into it; it does not change which businesses may open a BestWebby account.

Certified scale mode (below) is the exception: it is for weighing at the till in any country, and works today.

Markets

The Markets card lists each market, whether it is open, and what turns on with it:

• European Union: VAT number checks with VIES, the reverse charge on business invoices, OSS and IOSS returns, the EC sales list, Peppol and Factur-X e-invoices, the EPC payment QR code and SEPA Direct Debit.
• United Kingdom: VAT number checks with HMRC, the reverse charge on business invoices and Bacs Direct Debit.
• Switzerland: Swiss UID number checks and the Swiss QR-bill.
• Australia: ABN checks with the Australian Business Register, and Peppol e-invoices.
• New Zealand: GST number checks and Peppol e-invoices.

Check a VAT or GST number

Enter the customer's country (two letters, such as DE) and the number, and click Check. The number's shape and check digits are tested first, so a typo is caught at once. Then the official register is asked: VIES for an EU VAT number, HMRC for a UK one, the Australian Business Register for an ABN. The answer is one of:

• Registered: the register confirms it, with the business name it holds. When you have entered your own VAT number under Your registrations abroad, the register also gives a consultation number, which is your proof of the check; it is kept with the answer.
• Not registered: the register says the number is not valid, or the check digits are wrong.
• Not verified: nobody could say. The register was down or slow, BestWebby's connection to it is not set up yet, or (New Zealand, Switzerland) there is no public register to ask. The reason is shown, the number is never treated as valid, and Check again asks the register afresh.

A register's answer is reused for 7 days (1 day for "not registered"); "not verified" is never reused.

The reverse charge

When you issue a customer invoice from Channels → Wholesale → Customer invoices to a business in an open market, add the customer's VAT number (or keep it on the wholesale customer). If the register confirms it:

• Services to an EU business in another country: no VAT is charged, and the invoice says Reverse charge: VAT to be accounted for by the recipient (Article 196, Council Directive 2006/112/EC).
• Goods from one EU country to a business in another: an exempt intra-Community supply, with the wording the law requires. This needs your own EU VAT number.
• Services to a UK business from outside the UK: the customer accounts for the VAT, and the invoice says so.

If the number is Not registered or Not verified, the reverse charge is not applied: the invoice is taxed by your tax rules exactly as before, and you are told why. A wrong zero-rating would be your tax to pay, so a number that could not be verified never counts. The decision is recorded on the invoice.

OSS, IOSS and the EC sales list

Enter a period (2026-Q3 for a quarter, 2026-07 for a month) and choose the scheme:

• Union OSS, quarterly: goods sold to consumers in other EU countries by a business established in an EU country.
• Non-Union OSS, quarterly: your services to EU consumers, if your business is established outside the EU.
• IOSS, monthly: goods worth up to 150 euros a consignment, shipped from outside the EU to EU consumers.

Return CSV lists, per country of the customer and per VAT rate, the taxable amount and the VAT, converted to euro at the European Central Bank rate for the last day of the period (or the next day a rate was published). Sales count by the day they were paid; refunds made in the period are listed separately so you can declare them against the right period. Sales at the till and pickups are in-person sales and are left out, and the file says how many sales each rule left out. If a currency has no ECB rate, the first line says INCOMPLETE and which currency.

The 10,000 euro threshold shows your cross-border sales to EU consumers this year and last, for a business established in one EU country. A business established outside the EU has no threshold: VAT is due on EU consumer sales from the first one.

EC sales list CSV lists, per customer VAT number, your invoices with the reverse charge or as intra-Community supplies, net of credit notes.

These are summaries to help you file. BestWebby does not file or pay tax for you.

E-invoices

Download any issued invoice or credit note in three formats:

• Peppol UBL (Peppol BIS Billing 3.0), the format used on the Peppol network across Europe, Australia and New Zealand.
• CII (EN 16931), the XML used in France and Germany.
• Factur-X PDF (also read as ZUGFeRD): your invoice PDF with the CII XML inside it, as PDF/A-3.

Every file is checked against the official EN 16931 rules before you get it. A document that would break a rule is refused with a list of what to fix, such as a missing tax number or customer country. A file is Peppol-ready when it carries your Peppol id (enter it on the page) and the customer's.

Sending over the Peppol network needs an access point, a certified provider that delivers the document. BestWebby is not connected to one yet, so the page says Sending over the Peppol network: not available yet; until it is, download the file and send it from your own Peppol service.

Payment QR codes

Add a euro bank account (IBAN, and BIC if you have one) under Bank accounts for payment QR codes. An issued euro invoice that still owes something then carries the EPC QR code that banking apps read, on the invoice document and in its Factur-X PDF: the customer's app fills in your account, the amount and the invoice's reference, and the customer confirms the transfer in their own bank. Nothing is debited, and BestWebby never holds the money. A transfer that arrives is recorded on the invoice like any bank payment.

For Switzerland, the Swiss QR-bill data is built and checked (including QR references for a QR-IBAN). The printed payment slip is not drawn yet.

Bank debits on invoices

With the EU or UK market open, you can let customers pay an invoice by direct debit, through your own Stripe account:

• SEPA Direct Debit on invoices in euros (up to 10,000 euros each).
• Bacs Direct Debit on invoices in pounds (up to 10,000 pounds each), from a UK bank account.

Stripe shows the mandate, sends the payer the notices the schemes require, and must have turned the payment method on for your account; until it has, invoices offer cards only. A debit takes days to clear, and the invoice is marked paid only when it does. A failed debit leaves the invoice owed and you are told. The payer can reclaim a debit from their bank (SEPA: within 8 weeks with no reason, 13 months if unauthorised; Bacs: at any time), and you cannot contest it.

Certified scale mode

For stores that sell by weight at the till for trade. Turn it on in Settings → POS setup → Certified scale mode. When it is on, for every product sold by weight:

• the weight must come from the scale connected to the till (or a label your own scale printed); a typed weight is refused, at the till and again on the server;
• the tare must be taken on the scale or be one of your preset tares (the containers you weigh in); a typed tare is refused;
• the cashier screen and the card reader's customer display show the gross weight, the tare, the net weight, the price per unit and the price;
• the readings are recorded on the order line.

Your scale must itself be an approved, inspected instrument (a Measurement Canada Notice of Approval; in the EU the non-automatic weighing instruments directive 2014/31/EU with OIML R 76). BestWebby does not hold such an approval, and whether a till connected to an approved scale needs its own approval is for your inspector to decide. Record your scale's approval number on the settings card for them.

Sustainability reporting (CSRD)

The EU Corporate Sustainability Reporting Directive, as narrowed by the 2025–2026 "Omnibus I" amendments, applies to companies with more than 1,000 employees and more than 450 million euros in turnover (and to large non-EU groups with more than 450 million euros of EU turnover). Stores on BestWebby are far below that, so BestWebby builds no CSRD reporting. A large customer may still ask you for figures for its own report; the carbon estimates in your dashboard are estimates, not audited data.